These Terms & Conditions explain the rules for using Renter, a platform intended to help people discover and list rental properties. In these terms, “Renter,” “we,” “us,” or “our” refers to the platform and its operator; “you” or “user” refers to anyone who accesses or uses the service.
1. Acceptance of Terms
By creating an account, accessing, or using Renter, you confirm that you have read and understood these Terms & Conditions and agree to follow them. If you do not agree, do not use the services.
If you use Renter on behalf of another person or an organization, you confirm that you are authorized to act on their behalf.
2. Nature and Purpose of Renter
Renter is an online technology platform intended to help property owners or authorized representatives list rental properties and help prospective tenants find and contact them.
Unless we expressly state otherwise for a specific service, Renter is not the landlord, tenant, property owner, property manager, broker, or a party to a rental agreement. Rental terms, property visits, deposits, rent payments, and tenancy agreements are generally arrangements directly between the relevant users.
Nothing in these terms removes or limits any duty or legal protection that cannot lawfully be excluded. If Renter offers a separate service in the future, additional terms may apply and will be shown where relevant.
3. Eligibility and Accounts
- You must be at least 18 years old and legally capable of entering into a binding agreement under applicable law to create an account and use Renter independently.
- You must provide accurate, current, and complete information and update it when it changes.
- You are responsible for keeping your login credentials and account access secure and for activity carried out through your account.
- Do not impersonate another person or create an account using information you are not authorized to use.
- Where the app supports owner and tenant roles, you may use the relevant role or mode provided in the app, subject to verification and feature requirements.
We may ask for additional information when reasonably necessary to operate the service, verify an account, investigate suspected misuse, or comply with applicable law.
4. User and Property Verification
To help protect users and improve confidence in listings, Renter may ask property owners, their authorized representatives, and prospective tenants to complete identity or other verification checks.
Depending on the role and situation, requested documents or information may include:
- Government-issued identity proof or other information needed to confirm a user's identity.
- Property ownership proof or evidence that a person is authorized to list a property.
- Rental agreements or other supporting documents where reasonably needed for a verification review.
Users must submit genuine, readable, and accurate documents that they are legally permitted to provide. Do not submit forged, altered, stolen, or unrelated documents.
Verification may be approved, rejected, delayed, or require additional information. A verification status or badge only describes the checks Renter has performed within the scope of its process. It does not guarantee that every detail is correct, that a property is legally suitable for rent, or that a user will behave honestly.
Some features or listings may require verification before they can be used or displayed. Where participation is optional, users may choose not to submit documents; however, Renter may be unable to provide features that reasonably depend on that verification.
5. Privacy and Confidentiality of Documents
Documents submitted for verification are intended for internal verification and related platform administration. They are not intended to be displayed publicly on property listings or shared with unrelated users.
Access should be limited to authorized team members and service providers who need it for verification, security, support, or platform operations. Renter does not intend to sell identity or property verification documents or use them for unrelated advertising.
Information may be disclosed where necessary to provide the service, protect users or the platform, investigate suspected fraud or abuse, comply with a valid legal requirement, or enforce these terms. Any service providers handling information should be subject to appropriate obligations.
Document handling, storage, retention, and deletion are also described in the Renter Privacy Policy. Please read it before submitting personal documents.
6. Property Owner Responsibilities
If you list a property, you agree that:
- You own the property or have valid authority to list it on behalf of its owner.
- Property descriptions, rent, deposits, availability, location, amenities, photographs, and other details are accurate and not misleading.
- You have permission to upload all photographs, documents, and other content you provide.
- You will comply with applicable laws, local requirements, and any obligations relating to renting the property.
- You will promptly update or remove a listing that is no longer available or whose material details have changed.
- You will not claim that Renter has guaranteed or endorsed your property beyond the verification status actually provided.
7. Tenant Responsibilities
If you use Renter to find a property, you agree to provide truthful information, use the service for legitimate rental purposes, and communicate respectfully with owners or authorized representatives.
You should independently review the property, confirm the identity and authority of the person offering it, clarify all rent and deposit terms, and understand any written agreement before making a payment or commitment.
8. Property Visits and Communication
Users are responsible for arranging visits and confirming the date, time, location, and conditions directly with one another. Please take sensible precautions when meeting someone or visiting a property.
If Renter provides a visit request, cancellation, or rescheduling feature, use the options available in the app and review any terms shown for that feature. Unless a fee or other condition is clearly disclosed before you confirm an action, do not assume that a separate charge applies.
Renter may provide tools for communication but does not guarantee that another user will respond, attend a visit, or complete a rental transaction.
9. Prohibited Activities
You must not use Renter to:
- Create fake accounts, impersonate others, post fraudulent listings, or misrepresent your authority over a property.
- Upload forged, altered, stolen, or misleading identity or property documents.
- Claim a property or person is “verified” when Renter has not granted that status.
- Scam, threaten, harass, discriminate unlawfully against, or deliberately mislead another user.
- Publish another person's private information or misuse documents, photographs, or contact details without authorization.
- Use Renter to send spam, phishing messages, malicious links, or harmful software.
- Scrape, copy, harvest, or collect platform data through automated means without our prior written permission.
- Attempt to bypass security controls, disrupt the service, or access accounts, systems, or data without authorization.
- Use the platform for any unlawful purpose or in a way that infringes another person's rights.
10. Listing Review, Moderation, and Account Restrictions
Renter may review listings, user reports, and account activity to help maintain platform integrity. Where we reasonably believe content or activity violates these terms, creates a safety or fraud risk, or may violate applicable law, we may remove or limit content, request further information, restrict features, or suspend an account.
Where appropriate and lawful, we may provide a reason for a moderation decision and information about how to request a review. We cannot promise that every report will result in removal or that every review will be completed within a particular timeframe.
11. Complaints and Appeals
If you believe a listing, verification decision, or account restriction is incorrect, contact Renter support using the contact details below or the appeal option provided in the app, if available.
Please include enough information for us to identify the relevant account or listing and understand your concern. Do not send unnecessary sensitive documents in a complaint. We will review submissions as reasonably practicable, taking into account the nature and urgency of the issue, and may request further information.
Submitting an appeal does not guarantee that a decision will be reversed or that an account or listing will be restored.
12. Payments, Deposits, and Rental Agreements
Unless a specific Renter feature expressly says otherwise, Renter does not collect or hold rent, security deposits, or other tenancy payments on behalf of owners or tenants. Users are responsible for confirming who will receive a payment and for keeping appropriate receipts and records.
Do not pay money solely because a listing or user appears on Renter or has a verification status. Independently verify the property, the person's authority, payment details, and the terms of any proposed transaction before paying.
Owners and tenants are responsible for deciding whether a written rental agreement is needed and for completing any legally required documentation, registration, stamping, or other formalities that apply to their arrangement.
13. Fees and Additional Services
If Renter introduces a paid feature or service, the applicable price, payment conditions, and any cancellation or refund rules should be disclosed before you confirm the purchase. Separate terms may apply to particular services.
For refund or cancellation requests relating to a paid Renter service, please refer to the Refund & Cancellation Policy shown on the platform. Nothing in these terms limits rights that cannot lawfully be excluded.
14. Intellectual Property and User Content
Renter and its applicable design, branding, software, and platform materials are owned by or licensed to the relevant rights holder and may not be copied or used without permission, except as permitted by law.
You retain rights you have in content you submit. By submitting a listing, photograph, description, or other content, you grant Renter permission to host, store, reproduce, format, and display that content as reasonably necessary to operate, maintain, promote, and improve the service. You confirm that you have the rights needed to grant this permission.
You may contact support if you believe content on Renter infringes your rights. We may restrict or remove content where appropriate.
15. Service Availability and Technical Limitations
We aim to keep Renter useful and available, but the service may occasionally be interrupted for maintenance, updates, connectivity problems, third-party failures, or events outside our reasonable control. Features may change over time.
You are responsible for using a compatible device, maintaining a suitable internet connection, and keeping your account information secure. We do not guarantee uninterrupted access, error-free operation, or that every listing or message will always be available.
16. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, Renter is provided on an “as available” basis. We do not guarantee the accuracy or completeness of every listing, the condition or legality of a property, a user's identity beyond the stated scope of verification, a tenant's ability to pay, an owner's authority beyond the checks performed, or the outcome of a proposed rental.
Users are responsible for their own decisions, due diligence, communications, visits, payments, and agreements. Disputes arising directly between owners, tenants, agents, or other users should generally be addressed by the people involved, without preventing a user from reporting suspected fraud, safety concerns, or unlawful conduct to Renter or the relevant authorities.
To the extent permitted by law, Renter will not be responsible for indirect or consequential loss arising from a user's dealings with another user or from temporary service unavailability. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable rights or remedies that cannot be waived.
17. Suspension and Termination
You may stop using Renter at any time and may request account deletion using the available account deletion process. Renter may suspend, restrict, or terminate access where reasonably necessary for security, suspected fraud, a breach of these terms, legal compliance, or the operation of the service.
Where appropriate and lawful, we may provide notice or an opportunity to appeal. Some information may need to be retained for a limited period where required by law, for legitimate security purposes, or to resolve disputes, as described in the Privacy Policy.
18. Privacy and Account Deletion
Use of Renter is also governed by the Renter Privacy Policy, which explains how personal information and verification documents are handled. Please read it before using the platform or submitting documents.
You can request account deletion through the account deletion page below. Deletion may not immediately remove information that must be retained for legal, security, fraud-prevention, or dispute-resolution reasons. Any retained information should be handled in accordance with the Privacy Policy and applicable law.
19. Changes to These Terms
We may update these terms to reflect changes to Renter, its features, legal requirements, or operational practices. The latest version will be published on the platform with an updated date. Where required by law, we will provide notice or obtain consent for material changes.
Your continued use of Renter after updated terms take effect means you accept the revised terms to the extent permitted by applicable law. If you do not agree, stop using the service.
20. Governing Law and Disputes
These terms are intended to be governed by the laws of India, subject to applicable mandatory legal protections and rules. Any dispute will be handled by a court or other forum with jurisdiction under applicable law.
This section does not prevent you from approaching a competent authority or using a legal remedy available to you under applicable law.
21. Contact and Support
For questions about these terms, verification, listings, or account concerns, contact Renter support:
Email: [email protected]
Account deletion: blindtechcommunity.com/renter_api/delete-account.html
22. Final Notice
Renter is designed to make it easier to discover and list rental properties, while verification and moderation processes help support safer use of the platform. These measures reduce some risks but cannot eliminate all risk. Use the service responsibly, protect your personal information, and independently verify important details before making a rental decision or payment.
Thank you for using Renter.