Refund & Cancellation Policy

1. Property Visits and Free Cancellation

All Services Are Currently Free

Renter currently provides its services free of charge. Users do not pay fees for property listings, property visit scheduling, visit booking, or visit cancellation through Renter.

Renter currently does not offer paid premium features or paid add-on services.

Tenant Cancellation

Tenants may cancel a pending, accepted, or rescheduled property visit before the scheduled appointment using the available cancellation option in the app, including the “My Visit Requests” screen where available.

There are no Renter cancellation fees or penalties for standard property visits.

Owner Cancellation or Rescheduling

Property owners may decline a visit request or propose another time if a scheduling conflict occurs or the property becomes unavailable.

If an owner cancels or a property is no longer available, the tenant may contact the owner to arrange another visit or choose another listing. Renter cannot guarantee that an alternative visit will be available.

2. Rent Payments and Security Deposits

Direct Payments Between Users

Rent, advance rent, security deposits, and other tenancy payments are arranged directly between the tenant and property owner.

Renter does not collect, hold, or escrow these payments.

Refunds of Rent and Security Deposits

The return, adjustment, or deduction of rent and security deposits paid directly to a property owner is a matter between the tenant and owner, subject to their agreement and applicable law.

Renter cannot directly refund money it did not receive or control. Users should keep receipts, payment records, written communications, and copies of their rental agreements.

If you suspect fraud or believe a listing violates Renter's rules, contact Renter support. You may also contact your bank, payment provider, or the appropriate authorities where relevant.

3. Future Paid Services

Renter currently does not charge users for its services.

If paid features or services are introduced in the future, Renter will disclose the applicable price, service description, and relevant refund and cancellation conditions before the user confirms a purchase.

Any future refund request will be assessed according to the terms presented for that service, the circumstances of the request, and applicable law.

4. How to Request Assistance

If you have a problem with a property visit, listing, or a payment-related matter involving Renter, contact our support team.

Please provide relevant details, such as your Renter account email, the property or service involved, the date of the issue, and a brief explanation.

Do not send passwords, one-time passwords (OTPs), or unnecessary identity documents in a support request.

Renter will review your request and may contact you if further information is needed.

5. Refund Processing for Future Paid Services

If Renter introduces paid services in the future, the applicable refund process and estimated processing times will be communicated in the terms for those services.

Where a refund is approved, the time taken for funds to appear in an account may depend on the payment provider, bank, and payment method. Any processing estimate will be subject to the terms disclosed for the relevant service and applicable law.

6. Account Deletion

Deleting a Renter account does not automatically create a refund entitlement.

You can request account deletion using the following page:

Open the Renter account deletion page.

7. Policy Updates

Renter may update this policy if its services, payment arrangements, or legal requirements change. The latest version and its update date will be published on the platform.

Policy updates will not remove rights that users are entitled to retain under applicable law.

8. Contact and Support

For questions about property visits, cancellations, or other Renter services, contact: